Shipping policy

Shipping Policy

Last updated: 10 November 2026

Delivery options

STANDARD DELIVERY: Free; estimated 5–12 working days. EXPRESS DELIVERY: Paid; estimated 5–8 working days. The Express charge is calculated and displayed at checkout. Both options apply to eligible UK delivery addresses.

Working days and estimates

Working days generally mean Monday to Friday excluding applicable UK bank holidays. Delivery estimates must be read alongside any processing time disclosed before purchase. Agreed delivery commitments and statutory delivery rights take precedence.

Processing and tracking

Orders may undergo payment checks, preparation, packaging and dispatch. Confirmation and tracking details will be sent where available. Tracking updates may take time to appear.

Shipping charges

Standard Delivery is free for eligible orders. The Express Delivery price and all other mandatory delivery charges are disclosed before payment. No undisclosed mandatory charges will be added after checkout.

Delivery delays

Weather, bank holidays, courier disruptions or customs processes may affect delivery. We will make reasonable efforts to keep customers informed. Under the Consumer Rights Act 2015, goods must generally be delivered within 30 days unless otherwise agreed. Statutory rights to require delivery or terminate for delay remain unaffected.

Address details

Provide accurate recipient, street, building, town and postcode information. Contact sales@cerulindaro.store promptly if a correction is needed. Changes after dispatch may not be possible.

Lost or damaged parcels

Report missing, damaged or incorrect goods to sales@cerulindaro.store. We will investigate and provide applicable remedies. Risk generally remains with the retailer until physical possession passes to the customer or nominated recipient, subject to the independently appointed carrier exception.

Split deliveries and customs

Orders may arrive in separate parcels without additional shipping charges solely because we split the order. If fulfilment involves international shipping, mandatory import duties and charges payable by the customer must be clearly disclosed before purchase.

Failed delivery and cancellation

Failed delivery attempts will be handled fairly and subject to applicable law. Customers may cancel eligible distance orders under the statutory cancellation rules. See our Return & Refund Policy.