Refund policy
Return & Refund Policy
Last updated: 10 November 2026
Introduction
At Cerulindaro, we aim to offer a straightforward shopping experience. This policy applies to orders placed at cerulindaro.store. Nothing in this policy affects your statutory consumer rights.
Right to cancel
For most online purchases, you may cancel within 14 calendar days after you or your nominated recipient receives the goods. For separately delivered items in one order, the period normally begins when the last item arrives. Inform us clearly by emailing sales@cerulindaro.store before the cancellation deadline. You do not have to give a reason.
Returning cancelled goods
Return goods without undue delay and no later than 14 days after telling us you are cancelling. Contact sales@cerulindaro.store for the appropriate return address and instructions. Keep proof of postage. You may inspect and try on clothing as you would in a shop. A lawful deduction may apply for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of goods.
Return costs
For change-of-mind returns, the customer pays the direct cost of return where this was properly disclosed before purchase. For faulty, damaged or misdescribed goods, Cerulindaro will bear reasonable return costs where required by law.
Refunds
Where you validly cancel, we refund the payments required by law, including the least expensive standard delivery option offered. Extra costs for an upgraded delivery method need not be reimbursed. We will refund without undue delay, and no later than 14 days after receiving the goods back or evidence of their return, whichever is earlier. Refunds use the original payment method unless you expressly agree otherwise; no refund administration fee applies.
Faulty or incorrect goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. A short-term right to reject generally applies for 30 days. Other statutory remedies may include repair, replacement, price reduction or a final right to reject. A fault appearing within six months is generally presumed to have existed at delivery, subject to statutory exceptions. These rights may continue after six months.
Exceptions and sale items
Certain goods, such as clearly personalised items and qualifying unsealed hygiene goods, may be excluded from change-of-mind cancellation. Ordinary clothing is not automatically excluded merely because it was tried on. Discounted goods retain statutory rights.
Exchanges and cancellations
For a different size, colour or style, contact our support team. Exchanges depend on availability. You can also cancel eligible orders before delivery. Our exchange procedure does not restrict legal remedies.
Lost, missing or damaged deliveries
Contact us about non-delivery, missing items or damage. The retailer generally bears transit risk until goods reach the customer or their nominated recipient, unless the customer independently appoints a carrier not offered by us. We will provide lawful remedies for non-delivery and non-conforming goods.
Proof and contact
Provide your order number and available evidence of purchase. A paper receipt is not always necessary. Email sales@cerulindaro.store. You may use a clear cancellation statement or a model cancellation form; use of a particular form is optional.
Model cancellation form
To: Cerulindaro, sales@cerulindaro.store. I hereby give notice that I cancel my contract of sale for the following goods: __________. Ordered on: __________. Received on: __________. Name: __________. Address: __________. Date: __________. Signature (paper submissions only): __________.